Privacy Policy
A Private Gateway Into
Japan’s Living Heritage
Privacy Policy
Kiyomi Concierge Japan
At Kiyomi Concierge Japan (“Kiyomi,” “we,” “our,” or “us”), discretion and trust are central to our service. We are committed to protecting your personal information and handling it with the same care and respect that define every journey we curate.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage our services.
1. Information We Collect
We may collect personal information when you:
- Submit an inquiry or consultation request
- Engage our travel planning or concierge services
- Communicate with us via email, phone, or messaging platforms
- Subscribe to communications or updates
- Visit our website
The information collected may include:
- Name
- Email address
- Phone or messaging contact
- Country of residence
- Travel dates and duration
- Number of travelers
- Budget range
- Travel preferences and interests
- Dietary restrictions, health considerations, or special requirements (if voluntarily provided)
- Any additional information you choose to share relevant to your travel experience
We collect only the information necessary to design and deliver personalized concierge services.
2. How We Use Your Information
Your information is used solely to provide and improve our services, including:
- Designing customized itineraries and travel recommendations
- Coordinating accommodations, transportation, and cultural experiences
- Communicating with you before, during, and after your journey
- Responding to inquiries and consultation requests
- Providing client support and service updates
- Improving our website and service quality
We do not use your information for unsolicited marketing or unrelated purposes.
3. Information Sharing
Kiyomi Concierge Japan does not sell, rent, or trade personal information.
We may share limited information only when necessary to deliver your travel arrangements, including with:
- Hotels and ryokan
- Transportation providers
- Cultural experience partners and guides
- Reservation or booking services
Information shared is limited to what is required for the service and is handled with discretion.
We may also disclose information if required by law, regulation, or legal process.
4. International Data Handling
As Kiyomi serves international clients and coordinates services within Japan, your information may be transmitted to trusted service providers located in Japan or other relevant jurisdictions solely for the purpose of fulfilling your travel arrangements.
We take reasonable measures to ensure your information is handled securely and appropriately.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain client records
- Meet legal, tax, or business requirements
Information that is no longer required is securely deleted or anonymized.
7. Website Cookies and Analytics
Our website may use cookies or similar technologies to:
- Improve website performance and functionality
- Understand how visitors interact with our site
- Enhance user experience
Cookies do not collect personally identifiable information unless you choose to provide it.
You may disable cookies through your browser settings, though this may affect certain website functions.
8. Third-Party Links
Our website may contain links to third-party websites or services. Kiyomi Concierge Japan is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.
9. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Withdraw consent for communications
To make a request, please contact us at:
Email: info@kiyomiconcierge.com
10. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most current version will always be available on our website with the updated date.
Continued use of our website or services constitutes acceptance of any revisions.
12. Contact
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Kiyomi Concierge Japan
Email: info@kiyomiconcierge.com
Website: www.kiyomiconcierge.com